Author(s)
  Helms, Marilyn M.

Source
  Production & Inventory Management Journal Second Quarter 1990, v31n2, p.18-21

Abstract:
  Communication is a key element in any developmental or behavioral change. Because just-in-time (JIT) concepts involve organizational change, they require an ongoing series of actions that will eventually reduce inventories, lot sizes, and setup times. Using a framework developed by Shirley (1975), the role of communication in JIT implementation is assessed along 4 behavioral dimensions: 1. the individual, 2. interpersonal relationships, 3. group behavior, and 4. intergroup behavior. Change occurs when these 4 dimensions are correctly altered or modified. The specific JIT actions and goals include changes in information patterns, workflows, and group meetings, as well as joint JIT coordination and goal congruence between involved segments of an organization. The secret to successful JIT implementation is to proceed in orderly phases that produce lasting benefits, while improving the processing of information.