communication in organizations. Author(s)
  Grover, Varun,Segars, Albert H.

Source
  European Journal of Information Systems Apr 1994, v3n2, p. 87-100 (14 pages)

Abstract:
  With the proliferation of telecommunications technologies, the information-based communication infrastructure is becoming an increasingly critical organization resource. In order to effectively channel limited resources to the most strategically critical communication needs of the organization, the development of business-driven planning methodologies which result in a well-defined architecture (blueprint) of organizational communication processes is needed. Unfortunately, while architectural issues are of utmost importance today, researchers have focused almost exclusively on data-oriented models. An attempt is made to expand this view and provide a holistic representation of information architecture. With the perspective provided by this definitional framework, 2 methods for development of communications architecture are discussed and evaluated: 1. a flow based approach, and 2. network analysis. Network analysis in particular shows great promise in constructing robust representations of organizational communication processes.