Author(s)
  Rock, Melinda,Dutta, Soumitra,Ascari, Alessio.

Source
  European Management Journal Mar 1995, v13n1, p. 1-30 (30 pages)

Abstract:
  Business process reengineering is fast becoming the terminology of many companies' efforts to reexamine their businesses and change to improve their competitiveness. As such, it is also the object of numerous reports and studies that define frameworks and suggest methodologies for organizational change. A study compares and contrasts several companies' efforts in implementing reengineering/change programs. The successful elements of various change programs as well as some of the challenges and pitfalls of the companies' efforts are emphasized. Some general conclusions are: 1. Regardless of the financial position of the firm, all companies can benefit from continuously reevaluating the environment and how their organization interacts with it. 2. A precondition for undertaking change is the need for flexibility and adapability to change. 3. The need for clear goals is paramount to implementing successful changes.