Author(s)
  Abdul-Gader, A H.

Source
  International Journal of Information Management Feb 1996, v16n1, p. 39-49 (11 pages)

Abstract:
  For almost 2 decades, computer-mediated communication systems (CMCS) have been a major management communication medium. Findings are presented of a case study of a large organization in Saudi Arabia. Data were collected from 136 CMCS users who have been using CMCS for an extended period of time. The results indicate users exhibit high level of use of the CMCS. Almost 1/3 of the respondents notice a decrease in their use of other communication media. Systems-oriented contextual attributes including proper training, informative documentation, awareness campaigns, and good maintenance have emerged as the most important dimensions that may encourage or limit CMCS use. High levels of satisfaction and productivity impact are reported.